Client Reviews and Testimonials

It’s been an honour to work with each and every one of our clients. In case you were wondering what they thought about working with Firmin, read some of their opinions below.

  • “Toby completely exceeded our expectations when he sold our house in Barnes. He worked harder than every other agency to understand our situation and what our expectations were for timings and how we wanted to proceed. He established a strong sense of trust with us, which eventually got him the sole listing.

    During the selling process, he was brilliant; he paid attention to all the little details that can win a buyer over, such as learning the house’s history and using our anecdotal stories to engage buyers’ interest. Not only did he sell the house swiftly at the price we wanted, but he also steered us through the sales process with wise advice and an experienced calm we thoroughly appreciated.

    We recommend him to all our friends who are thinking of selling, as although there are more well-known agencies, none could have matched Toby's wise professionalism and reassuring style.”

  • “We were introduced to Toby following a viewing for a property and were very impressed with his friendly approach and professionalism. Following this positive experience, we chose to sell our property with him. Toby worked very hard to sell our property, demonstrating excellent knowledge of the area and our property in particular. He was in constant contact regarding viewing and worked incredibly hard to get us an excellent offer relatively quickly.

    Then throughout the sale and purchase process, Toby was always available to assist us with any queries. He kept us updated with the latest developments in our chain, continuously liaising with our solicitor and the other estate agents in the chain to ensure that things kept moving to a conclusion. What’s more, he was still happy to offer his guidance after our own sale had completed but our onward purchase dragged on. We could not be happier with the service provided and would not hesitate to use them again in the future.”

  • “Toby was amazing from start to finish, kept in touch when needed. I would definitely recommend him over larger, big-named estate agents, as I feel you get more of a personalised service. Thanks again, Toby!!”

  • “Toby was exceptional and professional. I have been buying and selling flats/homes in London for 40 years, and I have never dealt with such a classy and terrific estate agent. I urge all sellers and buyers to call Mr. Leek; you will not be disappointed.”

  • “I have just sold my property with Toby and I cannot praise him enough. From the start, he was friendly, efficient, positive, and proactive. I have in the past bought, sold, rented, and let properties - I have never had a particularly good experience with estate agents before. This time around has been a delight, and I would recommend Toby to anyone.

    Throughout the sale, Toby was always one step ahead - always in touch and keeping me up to date. He was incredibly helpful with any problems that arose along the way.”

  • “Toby was the one person throughout our purchase journey that we knew we could trust and rely on.

    He was very quick to respond to any questions or queries we had, which was extremely appreciated! We would highly recommend having Toby on your side, as he’ll be there to help you every step of the way.”